Course Reservers Coordinator (Library Services Coordinator)



Department Information

Ranked among the top 50 most innovative schools and 58th in undergraduate teaching by U.S. News and World Report, IUPUI is an urban research and health sciences campus with 17 schools and more than 550 degree and certificate programs. Located in downtown Indianapolis, a multicultural and affordable mid-sized city, the campus serves more than 27,000 students.

As the state's premier urban research institution, IUPUI is committed to being a welcoming campus community that reflects and enacts the values of diversity, equity and inclusion that inform academic excellence. We seek candidates who will not only enhance our representational diversity but whose skills and experience contribute to diverse, equitable, and inclusive learning and working environments for our students, staff, and faculty. IUPUI condemns racism in all its forms and has taken an anti-racist stance that moves beyond mere statements to interrogating its policies, procedures, and practices. We hope to identify individuals who will assist in our mission to dismantle racism so that everyone has the opportunity to succeed at IUPUI.

University Library is especially interested in promoting an environment of diversity and excellence throughout the institution and welcomes candidates committed to fostering diverse and inclusive environments.

Job Summary

The IUPUI University Library seeks a Course Reserves Coordinator who will work with other Access Services Team members to staff the main Service & Information desk. The Course Reserves Coordinator reports to the Head of Access Services and, with other team members, staffs the main Service and Information desk.

Department-Specific Responsibilities

  • Provides learner-focused customer service such as reference support, circulation assistance, technology support, and wayfinding to University Library users.
  • Coordinates with instructors in schools and departments across IUPUI to prepare materials for course reserves; oversees processing of materials for course reserves operation.
  • Assists instructors to use the course reserve system, oversees necessary internal and external communications involving course reserves, works with the Head of Access Services to develop and implement an outreach strategy to broaden awareness among campus instructors about course reserves.
  • Assists with bookstacks maintenance.
  • Assists with emergency and behavioral conduct response procedures.
  • Shares responsibility with other Access Services Team members, providing welcoming and engaged customer service.
  • Facilitates access to research resources for library users, offers learning-based reference assistance and referrals, as well as general technology support.
  • Participates in opening and closing procedures as necessary.
  • Works with team members to identify departmental goals and manages or participates in projects that contribute to the strategic objectives of the department and University Library.
  • With support from the Head of Access Services, contributes to an equitable, inclusive, and anti-racist environment for library visitors and provide for the support and well-being of student employees through welcoming departmental procedures and policies.
  • Assists student employees to build their skill and understanding with the LC Classification system and the life cycle of the print material circulation process.
  • Assists with behavioral conduct, incident response, and emergency management procedures.
  • Participates in projects and routine operations that maintain optimal usability of the print collection, such as shelving, shelf-reading, shifting, and repair.

General Responsibilities

  • Handles and monitors library materials, including re-shelving, processing new material, restocking, and ensuring that all materials can be located quickly and easily. Evaluates condition of library materials and may perform repair and preservation of library materials, as needed.
  • Assists faculty, students, and other patrons by answering phones and handling library-related issues, resolving non-routine problems related to library activities.
  • Monitors library systems. Creates and updates basic records, maintains automated records, reviewing for completeness and accuracy.
  • Collects and collates data, compiles statistics, uses compiled information to prepare unit reports.
  • May assist with cataloging new items, performing audits of outstanding items, and/or inter-library loan materials processing.
  • May oversee library department desk and provide training and directions for student employees working the front desk.


Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education. 



  • High School Diploma or equivalent (such as HSED or GED).



  • 2 years of library experience.



  • Proficient communication skills.
  • Maintains a high degree of professionalism.
  • Demonstrated time management and priority setting skills.
  • Demonstrates a high commitment to quality.
  • Possesses flexibility to work in a fast paced, dynamic environment.
  • Highly thorough and dependable.
  • Experience with information systems and web-based applications, such as databases, online search and discovery tools.
  • Understanding of common security protocols related to Internet use and protecting the information privacy of library users.


  • Possesses interpersonal and customer service skills suited for an instruction-based environment, such as active listening, patience, and a willingness to engage with learners at various levels of experience.
  • Ability to work with diverse clientele which includes university students and staff, as well as community visitors.
  • Ability and willingness to develop professional knowledge and to continuously improve or maintain standards for performance quality.

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Additional Information

The position is available no sooner than October 1, 2023. Questions regarding the position or application process can be directed to University Library Human Resources Specialist Joycelynn Marshall.

Advertised Salary

$17.00 per hour.

Eligible for both shift and premium pay.

Work Hours

Evenings and weekends required.

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

  • Multiple plan options for medical insurance
  • Dental insurance
  • Health Savings Account with generous IU contribution
  • Life insurance, LTD, and AD&D options
  • Base retirement plan contribution from IU, subject to vesting
  • Additional supplemental retirement plan options
  • Tuition benefit for IU classes
  • 10 paid holidays per year
  • Generous Paid Time Off
  • Paid Parental Leave
  • Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Job Classification

Career Level: Intermediate

FLSA: Nonexempt

Job Function: Educational Resources & Tech

Job Family: Library Services

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Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University’s Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at or by visiting IUPD.

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Telephone: 812-856-1234