Tech Issues

There is currently a global system outage for parts of Cloudflare. Cloudflare is a company that helps route internet traffic all over the world. Meaning it’s very likely that one or more of your favorite websites will be intermittently inaccessible until the issue is resolved.

You can track the outage using the website here, Cloudflare Status. Once the big red notice is gone, your websites should start working as expected. If not, try clearing cache and cookies, then try again. 

If you run into any additional issues, or have questions, please feel free to reach out to Client Support Services at gocst@iu.edu

Remote IP authentication for off campus use will not be functional for a period of time starting on October 21 and lasting until January 2026.

In the meantime, IP authentication from on campus will continue to work as it always has. Remote authentication will also still be possible via domain access for faculty, staff, and students using accounts associated with our site license via their email addresses on our school email domain, @iu.edu. 

Faculty, staff, and students can set up their own personal domain-based accounts by following these instructions:

• Go to philanthropy.com and click on the "Sign In" link at the top, right-hand side of the page.
• Click on the "Sign Up" link to create a free account using your IU email address.
• Activate your account by confirming your email address in the "The Chronicle: Confirm your email address" email.

Following an interface change, title level linking to content in Nexis Uni was not working as expected, users may be taken to a sign in screen. If users see the sign in screen, there should be an “Access via IP” link below it that users should click to access.

Occasional issues have been reported when using the JSTOR databases from off campus. It seems to be occurring from a buildup of browser-side cookies. To resolve the issue, a user can clear the browser cache and cookies. Click here for instructions from the IU Knowledge Base.

Last updated 10/3/2023

Several eJournal publishers on the Atypon platform are reporting blocking IP addresses of individual users after noting a feedback loop inadvertently created by users who have the the Zotero browse extension installed and configured with the IU Indianapolis EZproxy information for off campus access.

This affects, among others, publisher platforms for Wiley Online Library, Taylor & Francis Online, and Annual Reviews. The complete list of Atypon clients is available online: Click here for full list.

If your IP address has been blocked by a journal site, find your ipv4 address by visiting https://ipv4.me and send this information, along with the journal site you were trying to access, using the Help Request form.

In the meantime, we have one workaround solution, if you are using a mobile device:

1. If you have the Zotero browser extension installed, you should either disable it or completely remove the proxy configuration. (Note: just unchecking the proxy box is not sufficient).
2. Once Zotero is disabled, if you are using a mobile device (laptop, etc.) you can switch to the IU Guest network and restart the browser session. You will be assigned a different, unblocked IP address.

Effective July 1, Embase and other Elsevier databases have begun requiring an Elsevier login in order to export searches. 

If you already have a ClinicalKey or Scopus login, you can use that login in Embase.  If you don’t, you can create a free Elsevier account by going to Mendeley https://www.mendeley.com and clicking on “Create Account.” 

Once you have created this account, it will work for Embase and other Elsevier products.

There has been an issue at times with accessing D&B Hoovers, Kanopy, and other systems. Specifically, if people had set their DUO authentication to remember them for seven days, and try to access one of these systems, they may find they cannot gain access to the database in question.

If and when this occurs, we recommend as a best solution to OPEN AN INCOGNITO WINDOW and access the database in that way. This will force the person to reauthenticate in DUO at the time of access and solve the problem.

Anyone trying to connect to BNA Tax and Accounting from off campus will have to have registered beforehand for a half-year pass (renewable in December and June). THIS REGISTRATION CAN ONLY BE MADE FROM AN ON-CAMPUS CONNECTED COMPUTER. See instructions in the A-Z list entry.

Some searches in OneSearch are resulting in links to resources that do not give access.  If this occurs, please try searching for it in IUCAT.