Tech Issues

Why can't I access Library Resources on the VPN?

The VPN is not for accessing library resources, because most library resources are not hosted on IU servers. If the library resource is linked to a vendor-hosted website, logging into the VPN will not authenticate you to that website as belonging to IU Indianapolis - the vendor website is looking for a campus IP address or the IP address of our proxy server.

Previously, if an off-campus user was logged into the VPN, all library resources would recognize them as being on campus and they would get access to all resources.  This has changed with an alteration to VPN configuration; off-campus access to library resources is now only possible if the user is employing resources through links from the University Library website, which pushes them through the proxy server.

For a possible alternative solution, please go to the bookmarklet page.

EBSCO System Maintenance Fri, Dec. 20

Rosetta Stone - problems with access

Following the November 2024 upgrade to Rosetta Stone, some users noted problems accessing Rosetta Stone. This issue has been resolved, but users may need to clean their browser's cache of cookies.

Nexis Uni sign in

Following a recent interface change, title level linking to content in Nexis Uni is not working as expected, users may be taken to a sign in screen. When users see the sign in screen, there should be an “Access via IP” link below it that users should click to access.Sign in screen with Access via IP link

Links to journals not showing from IUCAT

There has been an issue with the links to journals not showing from a search in the IUCAT catalog - after clicking on the appropriate campus, the dates of available issues appear on the next screen, but without URL links to the issues.

If this happens, try clearing the browser cache and then trying again. Alternatively, you can search from the "Journals" tab, rather than the "IUCAT" tab.

IP address blocked by eJournal platforms - Zotero feedback loop

Several eJournal publishers on the Atypon platform are reporting blocking IP addresses of individual users after noting a feedback loop inadvertently created by users who have the the Zotero browse extension installed and configured with the IU Indianapolis EZproxy information for off campus access.

This affects, among others, publisher platforms for Wiley Online Library, Taylor & Francis Online, and Annual Reviews. The complete list of Atypon clients is available online: Click here for full list.

If your IP address has been blocked by a journal site, find your ipv4 address by visiting https://ipv4.me and send this information, along with the journal site you were trying to access, using the Help Request form.

In the meantime, we have one workaround solution, if you are using a mobile device:

  1. If you have the Zotero browser extension installed, you should either disable it or completely remove the proxy configuration. (Note: just unchecking the proxy box is not sufficient).
  2. Once Zotero is disabled, if you are using a mobile device (laptop, etc.) you can switch to the IU Guest network and restart the browser session. You will be assigned a different, unblocked IP address.

Exporting from Elsevier databases (such as Embase)

Effective July 1, Embase and other Elsevier databases have begun requiring an Elsevier login in order to export searches. 

If you already have a ClinicalKey or Scopus login, you can use that login in Embase.  If you don’t, you can create a free Elsevier account by going to Mendeley https://www.mendeley.com and clicking on “Create Account.” 

Once you have created this account, it will work for Embase and other Elsevier products.