Tech Issues

Why can't I access Library Resources on the VPN?

The VPN is not for accessing library resources, because most library resources are not hosted on IU servers. If the library resource is linked to a vendor-hosted website, logging into the VPN will not authenticate you to that website as belonging to IU Indianapolis - the vendor website is looking for a campus IP address or the IP address of our proxy server.

Previously, if an off-campus user was logged into the VPN, all library resources would recognize them as being on campus and they would get access to all resources.  This has changed with an alteration to VPN configuration; off-campus access to library resources is now only possible if the user is employing resources through links from the University Library website, which pushes them through the proxy server.

For a possible alternative solution, please go to the bookmarklet page.

Nexis Uni sign in

Following a recent interface change, title level linking to content in Nexis Uni is not working as expected, users may be taken to a sign in screen. When users see the sign in screen, there should be an “Access via IP” link below it that users should click to access.Sign in screen with Access via IP link

Scheduled Maintenance - EBSCO Products - July 26-29, 2024

Beginning Friday, July 26, 2024 at 6:00am EDT, most EBSCO products, including e-books and research databases, will experience a pause in the availability of new or updated content. All products and services, including EBSCOhost, will be accessible and available for use. The scheduled maintenance is estimated to take three days. However, it may take up to 10 days to resume full content currency. 

This scheduled maintenance affects: 

  • EBSCOhost Research Databases
  • EBSCO Discovery Service
  • EBSCO eBooks
  • EBSCO Mobile App
  • Explora
  • Flipster
  • Additional Services

Links to journals not showing from IUCAT

There has been an issue with the links to journals not showing from a search in the IUCAT catalog - after clicking on the appropriate campus, the dates of available issues appear on the next screen, but without URL links to the issues.

If this happens, try clearing the browser cache and then trying again. Alternatively, you can search from the "Journals" tab, rather than the "IUCAT" tab.

IP address blocked by eJournal platforms - Zotero feedback loop

Several eJournal publishers on the Atypon platform are reporting blocking IP addresses of individual users after noting a feedback loop inadvertently created by users who have the the Zotero browse extension installed and configured with the IU Indianapolis EZproxy information for off campus access.

This affects, among others, publisher platforms for Wiley Online Library, Taylor & Francis Online, and Annual Reviews. The complete list of Atypon clients is available online: Click here for full list.

If your IP address has been blocked by a journal site, find your ipv4 address by visiting and send this information, along with the journal site you were trying to access, using the Help Request form.

In the meantime, we have one workaround solution, if you are using a mobile device:

  1. If you have the Zotero browser extension installed, you should either disable it or completely remove the proxy configuration. (Note: just unchecking the proxy box is not sufficient).
  2. Once Zotero is disabled, if you are using a mobile device (laptop, etc.) you can switch to the IU Guest network and restart the browser session. You will be assigned a different, unblocked IP address.

Exporting from Elsevier databases (such as Embase)

Effective July 1, Embase and other Elsevier databases have begun requiring an Elsevier login in order to export searches. 

If you already have a ClinicalKey or Scopus login, you can use that login in Embase.  If you don’t, you can create a free Elsevier account by going to Mendeley and clicking on “Create Account.” 

Once you have created this account, it will work for Embase and other Elsevier products.

Accessing D&B Hoovers, Kanopy, DUO authentication

There has been an issue at times with accessing D&B Hoovers, Kanopy, and other systems. Specifically, if people had set their DUO authentication to remember them for seven days, and try to access one of these systems, they may find they cannot gain access to the database in question.

If and when this occurs, we recommend as a best solution to OPEN AN INCOGNITO WINDOW and access the database in that way. This will force the person to reauthenticate in DUO at the time of access and solve the problem.

BNA Tax and Accounting access problem

Anyone trying to connect to BNA Tax and Accounting from off campus will have to have registered beforehand for a half-year pass (renewable in December and June). THIS REGISTRATION CAN ONLY BE MADE FROM AN ON-CAMPUS CONNECTED COMPUTER. See instructions in the A-Z list entry.

OneSearch access issues

Some searches in OneSearch are resulting in links to resources that do not give access.  If this occurs, please try searching for it in IUCAT.