Accessing D&B Hoovers, Kanopy, DUO authentication

There has been an issue at times with accessing D&B Hoovers, Kanopy, and other systems. Specifically, if people had set their DUO authentication to remember them for seven days, and try to access one of these systems, they may find they cannot gain access to the database in question.

If and when this occurs, we recommend as a best solution to OPEN AN INCOGNITO WINDOW and access the database in that way. This will force the person to reauthenticate in DUO at the time of access and solve the problem.